Shipping, Delivery and Pickup
We offer free standard shipping on orders of $115.00 or more to most residences within Canada*. For orders under $115.00, we offer standard $12 flat rate shipping.
Please note that we do not create the shipping costs for upgraded shipping options, they are calculated using rates from Canada Post.
We offer local delivery on orders over $75.00 to customers in London, Ontario. Local orders will include a $10.00 delivery fee. Unfortunately, due to the current fuel prices, we can no longer offer free delivery.
Local pickup in East London. Please select the local pickup option at checkout and you will be sent the pickup address by email or text message when your order is ready for pickup.
United States Orders
We offer free shipping on orders of $120.00 or more to most residences within the United States**.
The customer is responsible for all customs duties and import taxes when applicable. We are not responsible for any delays caused by customs.
Any questions about the transit of you order should be directed to Canada Post or USPS using your tracking information.
Worldwide shipping is available and shipping prices will be calculated automatically at checkout. Shipping prices are created by Canada Post based on the weight and dimensions of your package.
Orders are processed within 1-3 business days, Monday - Friday, excluding holidays. All orders ship from London, Ontario using Canada Post.
Please let us know if there is an important date you are looking to have your order arrive by. We will do everything we can to have your order arrive within the requested window of time. If you contact us at firstname.lastname@example.org, we can provide you with a quote for alternative faster shipping options.